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Payment & rates
Payments 
How do I pay for my reservation? 
Can I pay for a booking retrospectively? 
Can I pay from a joint bank account? 
Can I pay from a business bank account? 
Can I pay using a foreign bank account?  
Can I pay by credit card? 
Do I have to pay a deposit? 
Why has my payment not yet been processed? 
How do I change my IBAN number? 

You can add a new bank account number in your MyWheels account. You can also indicate your preferred bank account here. Your preferred bank account will be used for any reimbursements and direct debits.

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Rates & discounts 
What does it cost to rent a car? 
Do I pay any booking fees or starting rates? 
Do the rates include VAT? 
Discounts 
Do I get a discount if I rent for multiple days? 
How do I apply a discount code? 
Invoices 
How is the rental price calculated?  
The number of kilometres driven is not correct 
How are distances in kilometres recorded? 
Where do I find the invoice of my trip? 
Deductible & insurance 
What is the deductible in the event of damage? 
Can I reduce my deductible? 
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8/10

461 reviews at Kiyoh

It's our belief that we can keep the Netherlands on the move with just one million cars. We can do our bit by promoting the use of shared cars. Because the more cars we share, the fewer cars we need to own. If there’s always a shared car just around the corner, you can go wherever you want, whenever you want. MyWheels. Only benefits.

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