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Reservation
Making a reservation 
The car is not available 
I can't book a second car on the same day 
I receive an error message when making a reservation 
I receive an error message stating I can only book one car per day 
Can I add an extra driver to my booking? 
My trip has ended, can I still get inside the car? 
Changes 
How do I change my reservation? 

You can change your reservation using the MyWheels app and on mywheels.nl. You can change the start time of your reservation up to the time it starts. Click on the time you would like to change and select your new start and end times.

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How do I add a note? 
Extending the trip 
I am unable to extend my booking 
How do I extend my trip? 
Ending the trip 
How do I end my booking? 
How do I shorten my reservation? 
My trip is over, but the booking is still active 
Cancellation 
How can I cancel a booking? 
I am unable to cancel my reservation 
Why has my reservation been cancelled? 
What does it cost to cancel my reservation? 
Extra drivers 
Not able to invite an extra driver 
How do I add an extra driver? 
Special situations 
Am I allowed to take pets in the car? 
Am I allowed to smoke in the car? 
Lost & found items 
Vacation 
Can I take the car abroad? 
How do I use the fuel pass or charging key aboard? 
Who pays for the fuel? 
How is the car insured? 
What should I do if the car sustains damage while in my charge? 
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8/10

461 reviews at Kiyoh

It's our belief that we can keep the Netherlands on the move with just one million cars. We can do our bit by promoting the use of shared cars. Because the more cars we share, the fewer cars we need to own. If there’s always a shared car just around the corner, you can go wherever you want, whenever you want. MyWheels. Only benefits.

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