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Picking up & returning the car 
The fixed parking space is occupied 
What about parking fees while I am using the car? 
I can't find the car 
Where do I return the car to? 
Where do I find the car? 
Opening & closing the car 
The car won’t start 
How do I link my OV chip card to my account? 
How do I lock and unlock my car during my trip? 
How do I lock and unlock my car? 
I have received a text message that the immobiliser has been activated 
What if the car won’t open? 
What if the car won’t lock? 
Charging electric cars 
The car is not charging 
How do I disconnect the car from the charging point? 
How can I fast-charge my car? 
How do I disconnect the charging cable from the car? 
How do I charge an electric car? 
How long does it take to charge up the car? 

This varies from one car make to another. Click on an electric car in the MyWheels app or on mywheels.nl to see how long it takes to charge up.

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How do I find an available charging point? 
How do I know if a car is charging? 
I have received a text message about a car not being correctly connected to the charging station 
Where is the charging key? 
When should I charge up my car (during and after my trip)? 
Refueling 
How do I pay? 
The fuel pass is not working 
I cannot find the fuel pass 
When should I refuel? 
What is the fuel pass PIN code? 
Damaged or dirty cars 
Check the car for any damage before you start your trip 
The car is dirty 
How do I know whether the damage is already known about? 
Do I have to clean the car? 
Breakdown 
The car will not go any faster than a certain speed. 
One of the dashboard lights has come on 
Do I also receive roadside assistance when I’m abroad? 
What should I do if I have a flat tyre? 
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8/10

461 reviews at Kiyoh

It's our belief that we can keep the Netherlands on the move with just one million cars. We can do our bit by promoting the use of shared cars. Because the more cars we share, the fewer cars we need to own. If there’s always a shared car just around the corner, you can go wherever you want, whenever you want. MyWheels. Only benefits.

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