Special situations
Lost & found items

I have lost something / left something in the car.
Are you standing next to the car and have just locked it? If so, you can open the car again. You do this by selecting ‘report a problem’ in the trip (app or website) or by holding your OV chip card against the card reader again. If this does not work, please phone us on +31 (0)85 7734222 and we will unlock the car remotely.

I have found an item belonging to the previous driver.
Report this by sending an email to [email protected]. You could also attach a photo of the item you have found. Leave the item in the car. MyWheels is not liable for the loss or theft of personal property in or from our shared cars.


461 reviews at Klantenvertellen

It's our belief that we can keep the Netherlands on the move with just one million cars. We can do our bit by promoting the use of shared cars. Because the more cars we share, the fewer cars we need to own. If there’s always a shared car just around the corner, you can go wherever you want, whenever you want. MyWheels. Only benefits.