How do I lock and unlock my car during my trip?

During your trip, use only the car key to unlock and lock the car. Only at the end of your trip should you lock the car using your smartphone or OV chip card.

What if the car won’t open?

What if the car won’t lock?

The car won’t start

I receive a text message that the immobilizer is on

My trip has ended, can I still get inside the car?

How do I link my OV-chip card to my account?

Picking up & returning the car

Where do I find the car?

Where do I return the car to?

I can't find the car

The fixed parking space is occupied

There are no charging points available

How should an employee pay for parking during a trip?

Charging electric cars

How do I charge an electric car?

How do I disconnect the car from the charging point?

How do I find an available charging point?

How can I fast-charge my car?

How long does it take to charge up the car?

Can I charge the car abroad?

When should I charge up my car (during and after my trip)?

How do I know if a car is charging?

I have received a text message about a car not being correctly connected to the charging station

There are no charging points available

The car is not charging

Where is the charging key?

Refueling

What fuel should I use?

How do I pay for refuelling or recharging?

What is the fuel pass PIN code?

I cannot find the fuel pass

The fuel pass is not working

When should I refuel?

Breakdown

What is the insurance cover for breakdowns?

What should I do if I have a flat tyre?

One of the dashboard lights has come on

The car will not go any faster than a certain speed

Do I also receive roadside assistance abroad?

Damage

What is the insurance cover for damage?

Check the car for any damage before you start your trip

How do I know whether the damage is already known about?

Insurance excess

Dirty cars & cleaning

The car is dirty

Do I have to clean the car?

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