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MyWheels for Business

FAQ
Drive & parking
Opening & closing the car 
How do I lock and unlock my car?  
How do I lock and unlock my car during my trip?  
What if the car won’t open?  
What if the car won’t lock? 
The car won’t start 
I receive a text message that the immobilizer is on 
My trip has ended, can I still get inside the car?  
Picking up & returning the car 
Where do I find the car? 
Where do I return the car to?  
I can't find the car 
The fixed parking space is occupied 
There are no charging points available  
Charging electric cars 
How do I charge an electric car? 
How do I disconnect the car from the charging point? 
How do I find an available charging point? 
How can I fast-charge my car?  
How long does it take to charge up the car?  
Can I charge the car abroad? 
When should I charge up my car (during and after my trip)?  
How do I know if a car is charging? 
I have received a text message about a car not being correctly connected to the charging station  
There are no charging points available  
The car is not charging 
Refueling 
What fuel should I use? 
How do I pay for refuelling or recharging?  
What is the fuel pass PIN code?  
I cannot find the fuel pass 
The fuel pass is not working 
Breakdown 
What is the insurance cover for breakdowns? 
What should I do if I have a flat tyre?  
One of the dashboard lights has come on  
The car will not go any faster than a certain speed 
Damage 
What is the insurance cover for damage? 
Check the car for any damage before you start your trip  
How do I know whether the damage is already known about? 
Dirty cars & cleaning  
The car is dirty 

Our cars are regularly thoroughly cleaned by our cleaning team. There may be occasions that a previous user has left a car dirty – please report this to us before you start your trip. Report this under your booking in the MyWheels app by pressing the** I have a problem** button.

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8/10

461 reviews at Kiyoh

It's our belief that we can keep the Netherlands on the move with just one million cars. We can do our bit by promoting the use of shared cars. Because the more cars we share, the fewer cars we need to own. If there’s always a shared car just around the corner, you can go wherever you want, whenever you want. MyWheels. Only benefits.

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